⭐⭐⭐⭐⭐ Great experience with Ty at Richard Carr Motors in Waco. Ty was professional, responsive, and refreshingly straightforward — no pressure, just honest answers and follow-through. The whole process was smooth and transparent, and I wouldn’t hesitate to recommend Ty and the Richard Carr Motors team to anyone looking for an easy, trustworthy car-buying experience.

Purchased a brand new 2025 Acadia called for simple first oil change. They were a week or more out. Getting my oil changed at Jim Turner Chevrolet. Seems a little odd. Might want to hire some more technicians.

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I bought my new car here a week ago. Thomas was so awesome. We started communicating earlier in the week and I let him know my situation and what I needed. I showed up Friday and he not only made me feel welcome, he had the perfect car for me. It was exactly what I wanted. My situation was not ideal and he helped me through it but was never pushy or overbearing. He wasn’t just trying to make a sale. He even watched my daughter (and bought her candy) while working with the finance team. I was truly ... Read More

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Facebook - Aug 17, 2024

I bought my new car here a week ago. Thomas was so awesome. We started communicating earlier in the week and I let him know my situation and what I needed. I showed up Friday and he not only made me feel welcome, he had the perfect car for me. It was exactly what I wanted. My situation was not ideal and he helped me through it but was never pushy or overbearing. He wasn’t just trying to make a sale. He even watched my daughter (and bought her candy) while working with the finance team. I was truly impressed with him and all of the staff I worked with. I highly recommend this team to anyone looking for a vehicle.

My Salesperson, Jenifer Twitty, was outstanding in all aspects of this transaction. She went the extra mile to make sure I was satisfied with my purchase and her knowledge of the vehicle made the entire process a pleasure. I would recommend Ms. Twitty, and This dealership to anyone want to make a vehicle purchase. I have had previous experience a this dealership and their service department is also extremely good.

We were in the used car market and found one at Richard Karr Motors. Larry and Tony made the process easy and painless. Great service all around!

Great attention to detail and great customer Service when purchasing new GMC

Ty Smith was very helpful and made the purchase easy for my husband. He was in and out of the dealership in 2 hours. We have purchased vehicles before and it has been an all day ordeal. Thank you Ty for taking such good care of us!

Ive been buying cars for 25 plus yrs & Thomas at Richard Karr Motors made this process the best I’ve ever had in all those yrs. Thank you again Thomas!!!

I purchased the 2024 Buick Envista last Friday. I just wanted to say a big thank you to the Richard Karr staff. They're very professional and courtesy. David Del Rosa was my Sale man and he was awesome at explaining everything to me. The process of purchasing my car went very quickly, and overall, my expectations were met.

Ty offered a great sales experience and made the whole process seamless. Thanks again!

Very professional and made us feel very comfortable.

The Richard Karr Motors Team did a phenomenal job assisting us in selecting the perfect vehicle for our family. Bob McGuire thoroughly explained the vehicle’s specifications and he even introduced us to several team members. We could tell that the entire Richard Karr Motors Team took pride in ensuring their customers felt welcomed. We are truly grateful for this experience and we absolutely recommend their team to anyone searching for a new vehicle.

Howard Cohen was my sales rep that assisted me with my purchase of a new GMC Sierra 1500 SLT. He found the right vehicle for me and I love my new truck. Howard was patient, knowledgeable and encouraging on finding the right vehicle and gave me peace of mind. I will definitely buy my next vehicle here and will recommend to others!

I liked the no high pressure selling style!

Had an appointment & was taken care of immediately. When I got my car back service department had taken time to wash it. Appreciated very much!!

Eva does a great job keeping us up to date on service being done.

I have a 2023 Yukon XL with the rear entertainment system. Didn’t realize GM didn’t make seating adjustments to accommodate the screens plus a car seat. We ended up hitting the screen with a car seat and cracking it. I went in to get pricing for a replacement and also having them removed. It was $1000 to replace for parts and labor and $175 to remove. I opted to have them removed. I dropped my car off at 9am and they called me at 1030 to let me know it was ready. When I went to pick it up I was very ... Read More

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Google - Apr 11, 2024

I have a 2023 Yukon XL with the rear entertainment system. Didn’t realize GM didn’t make seating adjustments to accommodate the screens plus a car seat. We ended up hitting the screen with a car seat and cracking it. I went in to get pricing for a replacement and also having them removed. It was $1000 to replace for parts and labor and $175 to remove. I opted to have them removed. I dropped my car off at 9am and they called me at 1030 to let me know it was ready. When I went to pick it up I was very surprised to see the mounts still in the car. They charged me 175$ to remove 3 screws from each monitor. They told me it would cost even more to remove the brackets because they run the length of the seats. I was charged for 2 hours of labor which would’ve been more than enough time to take off the brackets. I am very disappointed in the service and will not be returning nor purchasing from there. Make sure they tell you every specific detail of the job or they will try and get over on you.

I scheduled my appointment at your convenience because there weren’t any vehicles available to drive at the time. When I arrived at your dealership I was told the vehicle I was going to get was sold. I was scheduled by Eva and she was truly sorry, I asked why couldn’t she get another car and was told everyone was in a meeting. Are dissatisfied customers that have been done wrong not more important than meetings? A comment was made “just reschedule “; I had already scheduled at the dealership’s convenience! Tracey Lindsey rolled his eyes and said, ‘Sorry ... Read More

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Google - Apr 4, 2024

I scheduled my appointment at your convenience because there weren’t any vehicles available to drive at the time. When I arrived at your dealership I was told the vehicle I was going to get was sold. I was scheduled by Eva and she was truly sorry, I asked why couldn’t she get another car and was told everyone was in a meeting. Are dissatisfied customers that have been done wrong not more important than meetings? A comment was made “just reschedule “; I had already scheduled at the dealership’s convenience! Tracey Lindsey rolled his eyes and said, ‘Sorry we don’t have a car you’re just going have to wait.’ His eye contact, body language and voice inflections actually said to me ‘go pound sand’. He was the rudest person I have ever had dealings with after making such a large purchase. I was told when I bought a GMC that this dealership’s customer service was terrible. Three of the four times I’ve made contact with the dealership since my purchase have not been pleasant. As of now, I plan on never buying another vehicle from this dealership, and I will be sure to share my experiences with all the people I know.

Loved the customer service!!

From the moment I first walked into the dealership I felt welcomed. Todd assisted me with the purchase of my new Envista. He is knowledgeable, communicative, and very helpful! I couldn’t have asked for a better experience. I will be referring everyone to y’all. Thank you!

i purchased a pre owned Grand Cherokee and received excellent service here! I was in and out in about an hour. The pricing was 100% fair, the process was very transparent, and Mr. Contreras & Mr. Connor made everything simple. I enjoyed the entire transaction

Everyone on all sides of service have ALWAYS been beyond helpful. My most recent visit was no different. There are two other dealerships closer to my home but I will ALWAYS drive further to Richard Karr.

Great Experience all around!

We have purchased several vehicles over the years and just recently purchased a new one today with Tony Garcia. He always goes above and beyond to make sure that you’re satisfied and taken care of. He’s one of the best salesmen I have ever had the chance to do business with and for that said we will always recommend him to anyone in the market for a vehicle and we will always keep coming back to him because he is a great person.

Good mechanics and good service

We had a very positive experience buying a new 2024 GMC Sierra 1500 Denali Diesel from Richard Karr Motors. After spending a week or so on the internet building Sierra trucks on the GMC website, we found 2 very close matches at 2 different GMC dealerships in central Texas, Richard Karr and Patriot Buick in Killeen. Blaine at Patriot was very helpful and told us "buy the diesel." We hadn't considered a deisel, but the Sierra 1500 at Richard Karr was almost a perfect match. I talked over the phone with Thomas Contreras, Internet Sales Manager, at Richard Karr Motors, and gave ... Read More

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Google - Feb 25, 2024

We had a very positive experience buying a new 2024 GMC Sierra 1500 Denali Diesel from Richard Karr Motors. After spending a week or so on the internet building Sierra trucks on the GMC website, we found 2 very close matches at 2 different GMC dealerships in central Texas, Richard Karr and Patriot Buick in Killeen. Blaine at Patriot was very helpful and told us "buy the diesel." We hadn't considered a deisel, but the Sierra 1500 at Richard Karr was almost a perfect match. I talked over the phone with Thomas Contreras, Internet Sales Manager, at Richard Karr Motors, and gave him the Vin numbers of both trucks. He did a honest assessment of the pricing of each truck and each dealerships discounts. We drove to Waco, saw the truck, they matched extra discounts Patriot offered to sell the gas version, and were shaking hands on the sale in 30 minutes. Financing was great, no surprises, no haggling, overall a great buying experience for a substantial investment. We buy a new car once every 20 years, so we went big with the Denali. Definitely would recommend working with Thomas Contreras and the GMC website.

The service director used curse words and continued to speak negatively to describe the work he did on our Cadillac don’t understand how he holds his position he is very unprofessional! But besides that we have bought several vehicles from our sales person Thomas and recommend other sales guys as well and if you are forced to use their service dept I would suggest Leonard he was very professional and knowledgeable.

Ty was super helpful and made buying our dream truck a smooth, easy process!

Jennifer was amazing. Came to see her over a week ago and the numbers just weren’t ideal. Did some research with other car lots, and ended up right back with her. She was very informative and answered all my questions. She was also very determined to make sure I was satisfied!

My experience was excellent my salesman was the best Jose Sotomayor made it super easy for me to purchase my 2024 Buick!

Very friendly and attentive. Gets the job done in a timely manner. I am a repeat customer.

As always, i was made to feel right at home with the highest level of customer service. I didnt even have to wait all day for my vehicle. It was done in a less than a couple of hours. As always Tony Garcia greeted us and made sure all our needs were met. Thanks Pop!!

One of the easiest and most pleasant car buying experiences that I have had.

Jennifer was very knowledgeable about the vehicle, she could answer any questions that I had. She was helpful but not pushy. She let us take our time and decide what was the best vehicle for us.

Everyone was super friendly. The truck was detailed nicely and actually arrived at the dealership sooner than I thought it would. It's a gorgeous vehicle. Thanks GM and Richard Carr Auto Group!

It was a great experience

The service tech was very helpful. I was running about 15 minutes late because of holiday traffic. I told her my daughter had a doctors appointment and it was at 4:00. She walked my paperwork back to service department and asked the fastest tech to please get right on it. It took them 45 minutes and we were on our way in plenty of time to make the doctors appointment. I appreciate there help and understanding. Sincerely, Loretta Bosley

Saturday morning and they were still very much busy, but the lady at the front desk was amazing and so was who helped me out at checkout. Considering this was the Saturday right before Christmas, the checking in and checkout process was seamless and they did it with a smile! Richard Karr is super lucky to have them both!

Jennifer Twitty and the other staff there have always been extremely helpful to us. They helped us get this special order through for my husband’s truck and when we were there to pick that up, we ended up purchasing another vehicle that same day! The second purchase that day was not planned, but she and the other staff members made the process as seamless as possible, and we couldn’t be happier with our vehicles and the overall experience:) We always are happy to recommend Richard Karr to people that we know and we have also had other family ... Read More

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Google - Dec 18, 2023

Jennifer Twitty and the other staff there have always been extremely helpful to us. They helped us get this special order through for my husband’s truck and when we were there to pick that up, we ended up purchasing another vehicle that same day! The second purchase that day was not planned, but she and the other staff members made the process as seamless as possible, and we couldn’t be happier with our vehicles and the overall experience:) We always are happy to recommend Richard Karr to people that we know and we have also had other family members purchase from Richard Karr who had the same outstanding experience we did with Jennifer and other staff members.

Friendly and professional service

Leonard Betts goes above and beyond for his customers

Jenifer was excellent, the truck we chose was in transport and she kept us informed every step of the way. When we arrived she greeted us and after looking at the truck we were in and out of the business office in record time. I highly recommend both Jenifer and Richard Karr GMC.

Kristian is a top shelf salesman as well as a person, extremely well versed on product knowledge. Very engaging and personable.

I had my sights set out on a 2024 Buick Envista. I called my local Richard Karr Buick GMC dealership in Waco, along with many others in all the big surrounding cities. I had no luck finding one available at the time, however, Jenifer Twitty, Richard Karr Buick of Waco never lost sight of my desire to purchase this vehicle that was hard to get. Her kindness, and hard work to see that I can fulfill my goals is unmatched; literally, no dealership has the customer and hospitality service like Jenifer Twitty and everyone who supported me during this special experience. ... Read More

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Google - Nov 25, 2023

I had my sights set out on a 2024 Buick Envista. I called my local Richard Karr Buick GMC dealership in Waco, along with many others in all the big surrounding cities. I had no luck finding one available at the time, however, Jenifer Twitty, Richard Karr Buick of Waco never lost sight of my desire to purchase this vehicle that was hard to get. Her kindness, and hard work to see that I can fulfill my goals is unmatched; literally, no dealership has the customer and hospitality service like Jenifer Twitty and everyone who supported me during this special experience. Not one dealership followed up with me, except Richard Karr Buick of Waco, Jenifer Twitty. That truly meant a lot to me, and I can't express that enough. Jenifer and Buick of Waco offer a warm and welcoming experience. Choosing a vehicle that fits my lifestyle is important, but choosing the right dealership is also a lifestyle choice, and I know I made the right choice joining my local Buick Dealership. I feel confident my future is in the right hands. I found my dream car, thank you all so much!

After searching for a few months for a vehicle I contacted Richard Karr motors and spoke with Jennifer Twitty. She went above and beyond getting information about specifics about the vehicle to me and was able to negotiate a very reasonable offer. When I arrived from out of town short notice she had the keys and vehicle pulled up and was ready for a test drive where she explained key features with ease and knowledge, throughout the whole test drive she did not try to over sell the vehicle and allowed me to get a feel of the vehicle rather ... Read More

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Google - Nov 18, 2023

After searching for a few months for a vehicle I contacted Richard Karr motors and spoke with Jennifer Twitty. She went above and beyond getting information about specifics about the vehicle to me and was able to negotiate a very reasonable offer. When I arrived from out of town short notice she had the keys and vehicle pulled up and was ready for a test drive where she explained key features with ease and knowledge, throughout the whole test drive she did not try to over sell the vehicle and allowed me to get a feel of the vehicle rather than just drive around the block which is very favorable for a potential buyer. All while the process she did not try any hard sell tactics which is why I left a previous dealership in my local area. Even after purchasing the vehicle she contacted me and wanted to make sure that I was comfortable with the vehicle and offered any assistance that she could if there were future questions. The finance officer I spoke with was very helpful and was in the same regards never pressuring me on purchasing the vehicle or other additions. As a first time GMC vehicle owner I can say I was very impressed with this dealership and I will consider them for another vehicle purchase when the time comes.

The friendly environment at Richard Karr made the entire transaction seamless. I would highly recommend Richard Karr to anyone who wants a quality vehicle.

Mike and the Service Department are the best around!

Ty Smith was the BEST salesman! He was patient and listened to me to learn what I was looking for in a vehicle. I had been several dealerships that day but after visiting with me Ty pulled up with the perfect car for me! He answered all of my questions about the car and after further conversation he realized that service is important to me so he walked me over to the service center to show me around and introduce me to the staff. Everyone at the dealership was super kind and I highly recommend Richard Karr Buick GMC.

Took my GMC Acadia for an alignment and was greeted promptly and professionally by the service advisor. My car was serviced right away and the service technician did an awesome job. My car not pulling to the right anymore.

Amazing service from the sales guy Kristian to the GM!

Bad customer service.

I only gave them one star cause it would not let me go negative stars. So not only did i have to schedule a one hour estimate for an auto accident 2 months out from when i filed the claim. Which i ridiculous im without a car for 2 months now and cant get a rental till estimate is done. Then upon arrival for my long-awaited appointment that i had to take off work for and limp my truck all the way their. When i arrived i was told to leave my truck and they would get to it in the next ... Read More

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Google - Oct 12, 2023

I only gave them one star cause it would not let me go negative stars. So not only did i have to schedule a one hour estimate for an auto accident 2 months out from when i filed the claim. Which i ridiculous im without a car for 2 months now and cant get a rental till estimate is done. Then upon arrival for my long-awaited appointment that i had to take off work for and limp my truck all the way their. When i arrived i was told to leave my truck and they would get to it in the next couple weekax. Oh yeah for a one hour estimate i had already scheduled w months ago. And its been the same condensending attitude with them everysince . Oh and still no estimate

Horrible out come . Came in two weeks ago and tried getting into something. My credit was ran and they told me they were to busy to finish it that day and to come back, even though I was the only one in their and they weren’t closing for hours. They were very sweet with my dog though so I appreciate that. But still to this day I’m still waiting on a call back. No updates, nothing. I’d like to get this off my credit as it’s a hard pull and for nothing.

Took too long to do an engine diagnosis check did not honor appointment time set up for Friday took 2 days to do. Had to leave over the weekend with holiday not done till Wednesday afternoon.

Had some work done on a 2023 Chevy truck, no problem with the work that was done. Probably came afterwards my information was put out on the internet I received a phone call guy stated he got my information off of a tic toc video. I have spoke with a representative of the car dealership since it appears that they want to down play the situation , service manager stated they got a attorney if I wanted to take it farther so good luck when dealing with them

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Took my truck for a.c. diagnostic told me it was the compressor gonna cost 2,600 to fix took it somewhere else for a second opinion was not the compressor got it repaired for less than 1,000 have always trusted gm dealerships very disappointed should at least receive my diagnostic fee back

We are very unhappy with the purchase of our GMC Denali at this point. After signing the paperwork for the vehicle and starting to drive off, the dealership informed us it was missing the reverse sensors. Now a month later, they are still not ordered and we do not have an ETA on when they will arrive. We had a flat today and realized we also did not get a key for the wheels. We are now having trouble getting a hold of the sales team to get a key for the vehicle as well. Overall, this has been one ... Read More

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Google - Jul 19, 2023

We are very unhappy with the purchase of our GMC Denali at this point. After signing the paperwork for the vehicle and starting to drive off, the dealership informed us it was missing the reverse sensors. Now a month later, they are still not ordered and we do not have an ETA on when they will arrive. We had a flat today and realized we also did not get a key for the wheels. We are now having trouble getting a hold of the sales team to get a key for the vehicle as well. Overall, this has been one of the most disappointing vehicle purchases we have made. The service has been almost nonexistent.

Please be careful when buying a used car here. I bought a car here a few months ago. Not even 3 months later the flywheel goes out. Which I understood the car had 85,000 miles on it or so. So it made sense that it was time for the flywheel to get replaced. When I brought it back to the dealership to get fixed. They claimed that they didn’t have the right tools to work on it even though it is a Chevy which is a GM car. So I had to take it to another dealership to learn that the ... Read More

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Google - Jun 26, 2023

Please be careful when buying a used car here. I bought a car here a few months ago. Not even 3 months later the flywheel goes out. Which I understood the car had 85,000 miles on it or so. So it made sense that it was time for the flywheel to get replaced. When I brought it back to the dealership to get fixed. They claimed that they didn’t have the right tools to work on it even though it is a Chevy which is a GM car. So I had to take it to another dealership to learn that the transmission and engine had been epoxied together. So long story short no place will fix the car unless I pay the $13,000 to replace the transmission and engine. Side note I had asked for the inspection report many times before the problems started and was told I would get it but never got it.

I selected Richard Karr Collision center because their rating was so high. My Ram pickup had been rear ended back in April 2023 by a local cable company vehicle. Richard Karr scheduled my appointment to complete my repairs in 6 to 8 weeks, or specifically the 27th of June. The young lady that scheduled me told me due to recent hail damage of already scheduled vehicles that were ahead of me. Longer delay than I expected but I agreed. All information about my repairs had been sent to repair shop I assume to order parts, but they knew my repair was small. My ... Read More

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DealerRater - Jun 25, 2023

I selected Richard Karr Collision center because their rating was so high. My Ram pickup had been rear ended back in April 2023 by a local cable company vehicle. Richard Karr scheduled my appointment to complete my repairs in 6 to 8 weeks, or specifically the 27th of June. The young lady that scheduled me told me due to recent hail damage of already scheduled vehicles that were ahead of me. Longer delay than I expected but I agreed. All information about my repairs had been sent to repair shop I assume to order parts, but they knew my repair was small. My repair was less than $1,600 as stated by insurance company unless other issues were found. Everything was scheduled, rental car, etc…. Exactly one day before I was to finally deliver my truck for repairs I get a call from Karr’s receptionist stating that I was being bumped and rescheduled for August but they would try and get me in by end of July due to more recent hail damage claims. I told her that was not acceptable and a terrible way to do business after I had already waited 7 to 8 weeks for the repairs. I told her I would get repairs completed somewhere else and she said great. My opinion of Richard Karr Collision Center is if you have a small less expensive repair you will get continually pushed to the back of the line for more profitable claims. Have no idea how the shop rates but the office lies and cares nothing about a customers time or inconvenience. Because of this experience I will never do business with Richard Karr or any of its operation and would never recommend them to anyone.

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I bought a 36,000 truck from there on April 11th before June 11th my rear blinker stop working my interior light stop working and now they saying I gotta go get a tire from a tire shop that I bought 1 month ago to get my money back when he only told me to bring the receipt soon as I pay this off my next truck will not be from Richard Karr Sincerely a customer

Took my truck there to get repaired pay 500 and something dollars in my truck breaks down again 30 minutes down the road I’ve use them several times in the past, but this will be the last time

Your service department is just so male chauvinistic its disgusting. I HATE GOING THERE!!! I didn't want to even come there, but my HUSBAND insisted, and again terrible customer service, and just rude old white men. Went for routine maintenance. Paid 1k and less than 20 miles, my car blew up. I entered and guy on far left said, need help finding something. I said service please, and he said which one. Oil or engine. My service guy was Stacy or Tracy can't remember, guys scared of women, couldn't even look up from his desk, or make eye ... Read More

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Google - May 8, 2023

Your service department is just so male chauvinistic its disgusting. I HATE GOING THERE!!! I didn't want to even come there, but my HUSBAND insisted, and again terrible customer service, and just rude old white men. Went for routine maintenance. Paid 1k and less than 20 miles, my car blew up. I entered and guy on far left said, need help finding something. I said service please, and he said which one. Oil or engine. My service guy was Stacy or Tracy can't remember, guys scared of women, couldn't even look up from his desk, or make eye contact. Just no greeting , they're always rude to women. They next customer was an elderly old man, and it was "Good Morning sir, how can we help you today". They shine away from colored people too. So sad that my tow truck driver said that he used to work there and its a common thing and they were rude to him because he's Hispanic. My husband spoke to the GM and he said "I am so sick of getting these complaints", sounds like its a normal trend and an ALLOWED trend. I had a lady called today, and according to her, y'all are rude to her too. Therefore I am sure this will fall on def ears. So I will be taking it to social media, and contacting my connections with news 10. IT'S GOTTA END !! I would be not said at all if this dealership went out of business. I will forevermore be travelling down to Round rock for service. They gladly took my 45k cash for my yukon, and have always been kind.

It was NOT a good experience. My oil was supposed to have been changed but after checking the oil life monitor, the percentage read 56%. However the checklist that I was given indicated that it was reset to 100%. Therefore I don't trust that Richard Karr even bothered to change my oil.

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Why would I rate you five-stars and the commercial you showed in Waco,didn't have any African Americans in it (really).Gordon Roundtree would be rolling over in his grave. Roundtree was the Cadillac dealership down on Franklin back in the day.

We had a horrible experience at this dealership. We visited this dealership a few weeks ago looking to buy a truck and the sales person was just rude. It was pretty obvious he assumed we couldn't afford what we were looking for, so he didn't give us the time of day. He didn't even bother asking what our budget was or offer to show us what they did have on the lot. He took our number and said he would call us if anything similar to what we were looking for came in and of course he ... Read More

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Google - May 23, 2022

We had a horrible experience at this dealership. We visited this dealership a few weeks ago looking to buy a truck and the sales person was just rude. It was pretty obvious he assumed we couldn't afford what we were looking for, so he didn't give us the time of day. He didn't even bother asking what our budget was or offer to show us what they did have on the lot. He took our number and said he would call us if anything similar to what we were looking for came in and of course he didn't call. We ended up taking our business over to Alan Samuel's across the street and bought a 2500 Laramie from them instead. Would not recommend this dealership to anyone.

THE SERVICE DEPARTMENT IS HORRIBLE: I made an appt. for an oil change, once I made it to the dealership for MY APPOINTMENT that I was early to, I was told they couldn’t get to my vehicle. After informing the lady I made an appt online, she goes to say well you should’ve called because the appt online doesn’t take into consideration of the cars that are walk-ins. I’m sorry but that is unprofessional. Update 4/29/22: On 4/21/22 I took my GMC Terrain in with a check engine light that cost $99 for a diagnostic check, which is fine. ... Read More

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Google - Apr 29, 2022

THE SERVICE DEPARTMENT IS HORRIBLE: I made an appt. for an oil change, once I made it to the dealership for MY APPOINTMENT that I was early to, I was told they couldn’t get to my vehicle. After informing the lady I made an appt online, she goes to say well you should’ve called because the appt online doesn’t take into consideration of the cars that are walk-ins. I’m sorry but that is unprofessional. Update 4/29/22: On 4/21/22 I took my GMC Terrain in with a check engine light that cost $99 for a diagnostic check, which is fine. After letting them look into it they came back with my exhaust manifold cracked, my catalytic converters out(mind you my terrain was driving normal nothing out of the ordinary. No loud noise was coming from the engine, literally no issues except the light), and I would need to change the O2 sensors because of the other issues in total would cost $2415.00 and they would have to order two of the parts. Fast forward to 4/27/22 I looked into a well know mechanic that is very knowledgeable and use to work for a dealership. He checked my car over twice to make sure he didn’t miss anything and came back with indeed my exhaust manifold had a small crack, but my catalytic converters and O2 sensors were just fine. He said he has seen this and worked on gmc vehicles on multiple occasions. My walk out price with him was a little over $500 and would be ready for pick up on 4/28/22. Needless to say although taking your car to the dealership is ideal, I would always recommend a second opinion if your car is no longer under warranty. I feel like I was not getting the honest answer as to what was wrong with my car. I do understand the price for parts went up, but charging more for the actual part then what it cost is wrong, and saying other things were messed up and in fact they were not. I’m sorry but this is not okay. I heard bad things about GMC Waco but I gave them the benefit of the doubt and took the information with a grain of salt. I hate to say it but the many people who told me about GMC were right.

Really bad service had to take my truck in four times cause they keep messing up they only replace one lifter when there were more damage. I will never go there again ,had to go back-and-forth with them how to do their jobs Like how they said nothing was wrong after 1 day then smoke starting coming out as soon as I got on I35 and had to take it back. How a loaner was not provided until they broke a part they weren’t even fixing resulting in them taking longer to return my truck. Bad service.

Labor rates went up too high, and my extended warranty wouldn't cover more than a certain amount... service was great, but there is absolutely no reason for me to pay extra outside of my deductible when I'm already paying extra for an extended warranty anyway.. Pretty frustrating!! Loved the service and love the people there, but due to having to spend more than double what I should have, outside of my deductible, is just unexceptable. Hate to say it, but I'm going to need to find a dealership that complies better with my warranty.

I took my ATSV to get fixed and there were many things wrong when I got it back. The emblems were in the wrong spots. The middle emblem in the back was never loose and is now loose. Some of the interior moldings around the door look like they were rushed and thrown in just to “finish” the car. I had to fix the rubber parts to go back over the headliner fabric. My trunk liner is now missing a clip that should hold it better in place and so is the top part of the trunk. A clip that ... Read More

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Google - Jan 7, 2022

I took my ATSV to get fixed and there were many things wrong when I got it back. The emblems were in the wrong spots. The middle emblem in the back was never loose and is now loose. Some of the interior moldings around the door look like they were rushed and thrown in just to “finish” the car. I had to fix the rubber parts to go back over the headliner fabric. My trunk liner is now missing a clip that should hold it better in place and so is the top part of the trunk. A clip that holds that top fabric is now broken which was not broken before I had taken it. The car now feels slower than before and only makes 11 psi when before it would make 14-15. This is such a half a** job and will never again be taking my vehicle to them. So disappointed

We purchased a used vehicle 2yrs. ago. We have had 5 major issues with this vehicle. We called the sales woman Jennifer and we received 20 minutes of her bad experiences buying a used vehicle. We thought we were purchasing a reliable vehicle from a honest dealership. We thought that this dealership was so honest we referred our brother to Richard Karr Motors of Waco who purchase a vehicle there as well. You guys taught us a very viable lesson. Thank you..

Great sale, service department horrible.

Set up appointment online for alignment and tires for my GMC. Got to appointment and was told no one available to do alignment and not even sure if they had tires in stock. Said they tried to call me morning of, but I don't answer strange numbers on my cell. Seemed very unconcerned about the inconvenience to me. Said website can't be corrected to account for these things and no supervisor available to speak with.

A 5+ hour wait for oil change, fuel filter, mount and balance 4 tires with alignment is absolutely unacceptable. And then to come back the next day for another hour so they can do the alignment when the "alignment guy" is in? Nope.

So rude on the phone when I called to ask a question, acted like I was wasting their time. Talked down to me like I was dumb and did not know what I was talking about. Basically had to force them to take my name and number to make an appointment for them to "diagnose" my car and then said the warranty I had might not cover the diagnostic fee. What a rip off... would not recommend this place to my worse enemy, so sad how businesses are so rude when it comes to customer service and can ... Read More

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Google - Aug 23, 2021

So rude on the phone when I called to ask a question, acted like I was wasting their time. Talked down to me like I was dumb and did not know what I was talking about. Basically had to force them to take my name and number to make an appointment for them to "diagnose" my car and then said the warranty I had might not cover the diagnostic fee. What a rip off... would not recommend this place to my worse enemy, so sad how businesses are so rude when it comes to customer service and can afford to loose business. Not happy with this place at all, would give it zero stars if it was possible.

I left my truck over night to get parts installed. They called the next day saying it would be a couple more days until the parts were in so I could pick my truck up if I wanted to. When I picked my truck up Saturday evening the inside was covered with dust from someone mowing and the windows left down. I called Monday and was told the part was in and I told them about how dirty the inside of my truck was when I picked it up on Monday and I wanted it cleaned. They said they would. ... Read More

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Google - Aug 18, 2021

I left my truck over night to get parts installed. They called the next day saying it would be a couple more days until the parts were in so I could pick my truck up if I wanted to. When I picked my truck up Saturday evening the inside was covered with dust from someone mowing and the windows left down. I called Monday and was told the part was in and I told them about how dirty the inside of my truck was when I picked it up on Monday and I wanted it cleaned. They said they would. They had my truck all day Monday and only the outside of the truck was washed. Inside was still covered in dust. I'm extremely frustrated.

One star is overrated for this dealership!!! I will NEVER buy from this dealership ever again!! I purchased my Cadillac Escalade there and I also purchased the extended warranty. The service department has the WORST customer service ever! They take ALL day just to do an oil change. They will try to sell you things you don’t need and not correctly repair the things that you do need! I have had several things go wrong with my vehicle since I purchased it! They were never repaired and what they did repair, it wasn’t done correctly! I have had ... Read More

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Google - Aug 9, 2021

One star is overrated for this dealership!!! I will NEVER buy from this dealership ever again!! I purchased my Cadillac Escalade there and I also purchased the extended warranty. The service department has the WORST customer service ever! They take ALL day just to do an oil change. They will try to sell you things you don’t need and not correctly repair the things that you do need! I have had several things go wrong with my vehicle since I purchased it! They were never repaired and what they did repair, it wasn’t done correctly! I have had my car in their service department being “repaired” more times than I can count!! I live out of town and they “never” have any loaners available, even the times that they had to keep my vehicle overnight! Several times I had to have someone follow me all the way there just so I wouldn’t be stuck without a vehicle. Just recently I had my vehicle being repaired in their service dept, and I ended up having to have a wrecker go pick it up from them and tow it to a different Cadillac dealership!! You would think buying an expensive vehicle from them, that they would take good care of their customers, but that’s a joke!!! I now drive even further to take all of my business elsewhere, and it’s definitely worth the drive!! I wouldn’t ever recommend this dealership for sales or service!!

Worst service I have ever received. Took them 5 days before they even looked at my car, did not update me till I called them, then tried to charge me for something that they supposedly had fixed one month earlier. They finally said they had fixed it and I pick it up and within a few hours notice the problem is still there. Take it back assuming of course they will fix their error and they try to charge me to fix it again.

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Service department is a nightmare. In the past 10 years I have not had one single good experience here. Between the Pontiac I used to own and the Cadillac my wife has now every time I have dealt with the service department at Richard Karr I have never had good customer service. I was told today that if I didn’t have an appointment for an oil change I would have to make one and come back tomorrow. When I asked why is it that I can go to the Ford dealership with my truck with no appointment and have it ... Read More

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Google - Jun 3, 2021

Service department is a nightmare. In the past 10 years I have not had one single good experience here. Between the Pontiac I used to own and the Cadillac my wife has now every time I have dealt with the service department at Richard Karr I have never had good customer service. I was told today that if I didn’t have an appointment for an oil change I would have to make one and come back tomorrow. When I asked why is it that I can go to the Ford dealership with my truck with no appointment and have it serviced in less than an hour, he told me it’s because they have a “quick lane” set up. So my question is why does the sign on the outside of the service center here say “express lube center” because there is obviously nothing express about it. Only gave 1 star because I couldn’t give 0 stars

I am so disappointed with my 2011 Cadillac bought it July 28 2020 . I used my extended warranty out by taking it to shop.Now a blowing engine .no one will help me it cost ten thousand to replace the engine . Hello I live paycheck to paycheck

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I was very. Disappointed .

Not going back EVER!!!

Horrible customer service, got a letter for a recall on my gmc terrain so I made the appointment it took them 3 days to fix it. On top of that the service rep got an attitude when I asked him why it took them so long. Will never buy or recommend Richard Karr Motors Waco.

I did not have service done. I arrived with a tire that had a screw in it causing a slow leak. I did not have an appointment but I have always had good service in the past and since I bought the tires there I chose to have the work done there. I was told it would be a 3 to 5 hour wait before tyhey could get to it. I decided to take my vehicle else where and they were able to do the tire repair in 45 minutes and no charge.

The worst service department I have ever been in. I was shock at how rude the service manager was, Customer Service does not exist in the Service department. They are not above cheating clients to make a buck. Very disappointed. After a few bad experiences I was offered a loaner, then they claim I damaged the loaner which is not true. I have great respect and I take the upmost care with automobiles whether it's mine, a rental or a loaner. Whatever you do, if they offer you a loaner, RUN!!!

Never do business at this dealership I was dealing with a lady named Kylie very unprofessional And very rude yes I was talking with her yesterday and she said she was going to talk to the sales manager real quick that she would get right back with me well 3+ hours later I texted asking a question no response so about an hour later I text her again and she sent me a very very rude text complaining about how she had been with one customer for over three hours and that she would look at my paperwork whenever she can ... Read More

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Google - Mar 7, 2021

Never do business at this dealership I was dealing with a lady named Kylie very unprofessional And very rude yes I was talking with her yesterday and she said she was going to talk to the sales manager real quick that she would get right back with me well 3+ hours later I texted asking a question no response so about an hour later I text her again and she sent me a very very rude text complaining about how she had been with one customer for over three hours and that she would look at my paperwork whenever she can Update I spoke with the manager she told me she would call me back either that day or in a day or so. Has been over a week and still have not heard anything from Richard Karr motors worst car dealership in Waco Texas

Not happy with the junk they sold me.

This dealerships service department is joke!!!!!

Called to see if they were busy and was told appointments were faster and priority. 2 days later was as soon as they had a scheduled appointment. Last summer I did a walk in and got my oil changed / tires rotated under 40 minutes....this appointment i waited 2 and a half hrs

They don't budge on pricing on used vehicles. Don't waste your time.

My sister came here for a 2004 Honda Accord battery, and they charged us $300. This is after the AAA tow truck driver told us that this location had a discount for AAA members: this location did not honor that discount.

Was told they couldn’t do a tire rotation because of Lugnuts however I went to get second opinion and without problem they rotated tires. I also was told one price for filter change and was charged a different price. This isn’t the first bad experience but will be the last.

I recommend using Ernesto Ramirez as your sales consultant! in my opinion the best! Gave me the best deal!! He answered all my questions, he also follows up with me all the way in Abilene!!

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The car buying experience was amazing. I really appreciate the deal put together for my daughter starting college at Baylor. I know for the next four years she has a team (Larry Miller, Thomas Contreras, Richard Karr) behind her and will do all that is needed for her to have a dependable vehicle. Thank you, working with them was truly a blessing.

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