Welcome to Richard Karr Cadillac

What started with a unpleasant experience with another dealership turned into a relationship with Richard Karr. From the service team where my issues started to the sales team where they ended, it was top notch. Kudos to Richard Karr for employing those that understand customer service!!

I have excellent relation withKarr dealership.

The sell reps are great when it comes to your needs. This is vehical number 6 and never was let down. Also all of my purchases was demo excellent. DeLaRosa and crew rocks.

Ashleigh in service is wonderful!!! For sales Daniel Rojas is the guy..

Gr8 service fixed problem I’m HAPPY

Friendly, honest, and an excellent facility

Ashley is amazing. They were booked but she found a spot for my oil change in the time frame I needed. Service was great! Thank you Ashley!!

Tony was fantastic!

Fast and friendly

spoke with James Connor..in and out, quick very good

My years go back to Rountree days. My experiences were that you stand behind your work and anything was not "right" you would make it "right." A customer could not ask for too much more. KEEP UP THE GOOD WORKS!

After noticing a check engine light and obvious symptoms of a Yukon in need of diagnostics, I fortunately found the Richard Karr Dealership in Waco while en route from Wichita, KS to Austin, TX. Upon arrival, I was immediately greeted by the Service Director, Mike Lee. He welcomed me, escorted me inside and very quickly found the culprit codes. Prior to taking me and my Yukon for a drive, Mechanic Josh confirmed the need for a new transmission. Mike offered his office to me, allowing me time to arrange plans for the evening with my friends. He had a quote and timeline back to me within minutes. Not only did Mike offer to feed me dinner, he personally waited with me after the dealership closed for the evening, until my friends arrived from Austin. He even accelerated the maintenance schedule. The work was completed in time for me to pick up my daughter from soccer camp at Baylor. I told Mike I had no idea that southern hospitality spread so far west into Texas. He smiled and said, “Yes, Ma’am. We take care of our customers.” Do they ever!

Good job overall. Paint did not match. !!!!!!!!!!!!!!

We were treated as a valued customer. Daniel Riojas was awesome in finding the right truck for us. He was attentive at every step of the process. We got the price we wanted. Daniel spent time with us going over the truck features. Very helpful.

Ty Smith was awesome, very knowledgeable on the Denali truck that I purchased. The financing manger Mrs. De La Rosa was very helpful and explained everything perfectly.

Everything went well. Only problem I have is I got a flat the next day no fault of y’all’s. Had a nail in tire and when I went to get it fixed at discount tire they brought it to my attention that when the tires were rotated the tpms sensors were not recalibrated to where the tire was.

I can’t remember how many vehicles my wife and I have bought over the last 30 years going back to the Frank Weaver days and working with the sales staff. It’s always been a pleasure working with everyone. However, going forward, there will be one person we will dearly miss when closing the next deal, with the absence of one Rick Rapson. We look forward to taking possession of our new Denali once it arrives and working with Daniel on future purchases.

Always great customer service.

Jenifer Twitty the Sales Consultant did an outstanding job keeping me updated with the ordering process. From approval date all the way to built date. She called me when the truck was delivered and showed me all the ends and outs before I left the lot. 5 Star Sales Consultant. Because of her work ethic I will be purchasing another vehicle with 6 to 9 months and sending anyone I know that looking for a new or used vehicle to Jenifer Twitty. Thanks

Finally found our Enclave 4 hours away in Waco, TX. Our salesman Jose Sotomayor was wonderful to work with and Rick Rapson in finance made the buying process seamless. Would make the trip from Galveston to Waco again to buy from this Dealer.

Great staff to start with Ready to get me to my job Driver knew the best way to get to my work place around all the construction Had me back in my truck in an hour

Thomas Contreras is great!

Great folks awesome customer service

Thomas Contreras was great to contact me as soon as a vehicle that met my requirements was available. Thomas made sure he was ready for my arrival and got me over to finance asap. Rick Rapson in finance was prepared for me with all my finance complete and got me in and out of finance faster than any other vehicle I have purchased before. Great group at Richard Karr.

Pleased with the service from Jose!! He is recommended!!