Customer Testimonials
Jenifer was excellent, the truck we chose was in transport and she kept us informed every step of the way. When we arrived she greeted us and after looking at the truck we were in and out of the business office in record time. I highly recommend both Jenifer and Richard Karr GMC.
Kristian is a top shelf salesman as well as a person, extremely well versed on product knowledge. Very engaging and personable.
I had my sights set out on a 2024 Buick Envista. I called my local Richard Karr Buick GMC dealership in Waco, along with many others in all the big surrounding cities. I had no luck finding one available at the time, however, Jenifer Twitty, Richard Karr Buick of Waco never lost sight of my desire to purchase this vehicle that was hard to get. Her kindness, and hard work to see that I can fulfill my goals is unmatched; literally, no dealership has the customer and hospitality service like Jenifer Twitty and everyone who supported me during this special experience. ...
After searching for a few months for a vehicle I contacted Richard Karr motors and spoke with Jennifer Twitty. She went above and beyond getting information about specifics about the vehicle to me and was able to negotiate a very reasonable offer. When I arrived from out of town short notice she had the keys and vehicle pulled up and was ready for a test drive where she explained key features with ease and knowledge, throughout the whole test drive she did not try to over sell the vehicle and allowed me to get a feel of the vehicle rather ...
The friendly environment at Richard Karr made the entire transaction seamless. I would highly recommend Richard Karr to anyone who wants a quality vehicle.
Mike and the Service Department are the best around!
Ty Smith was the BEST salesman! He was patient and listened to me to learn what I was looking for in a vehicle. I had been several dealerships that day but after visiting with me Ty pulled up with the perfect car for me! He answered all of my questions about the car and after further conversation he realized that service is important to me so he walked me over to the service center to show me around and introduce me to the staff. Everyone at the dealership was super kind and I highly recommend Richard Karr Buick GMC.
Service advisors were courteous and professional. They were awesome ! The mechanic did a professional job. Very knowledgeable I see.
Amazing service from the sales guy Kristian to the GM!
always great service!!
Jeniffer Twitty is excellent to do business with, very personable and the smoothest auto buying experience I’ve had
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The Sales Department, especially Jose Sotomayor and Mrs. Barbara, was so friendly and helpful. I bought the car over the phone and they were very patient with all my questions. Love this new car!!
Excellent
Ty was incredible. He was extremely helpful throughout the entire buying process. Since the truck wasn’t available the first time we came in, he was able to help us get our deposit down and hold the vehicle. Throughout the waiting process he was always available and prompt in answering any questions we had.
Polite, professional, and accommodating in finding me the vehicle I REALLY wanted.
My wife and I are very pleased with the level of service and professionalism from Tony Garcia Sr. and the entire team. And we are especially grateful for our new Envista. We got exactly what our family needed.
We were not told about the extended warranty. We were not asked if we wanted special license plates.
What an amazing facility!!! I had an extremely positive experience with Parts, Service, Finance and Sales. My daughter purchased her first car on her own and I couldn't be more proud of her. The Great team @ Richard Karr Buick GMC really took care of her. Special thanks to Jennifer Twitty....You really went above and beyond to make this an enjoyable experience for my baby girl!!! We will be a repeat customer!
I enjoyed doing business with the dealership,all of the people that I interacted with were very helpful and friendly.
What a great truck buying experience at Richard Karr! My truck salesman,Ty Smith, was very personable, friendly and very helpful in my truck purchase, a 2022 GMC Sierra Denali. He responded very quickly when I sent him a text about questions I had during the process of the transaction. He made the overall buying process smooth and easy! Thank you for such an fast, easy and enjoyable buying experience!
I was originally quoted my truck would be ready by 5. I was going to have to cancel and come back another day but John said he would make sure my truck was done by noon. It was finished by 12:30. I am very appreciative. John is honestly the nicest guy you have working there. I will request him from now on.
amazing service will be back again
They got me in fast to fix my new trucks radio and I appreciate it.
Staff was very friendly and service was fast
Jenifer Twitty has excellent communication skills and cares about her customers. She was very happy to show me cars and answer my questions without rushing even though were customers waiting. Definitely buy your next car from her, she will treat you right!
Great place and friendly service
Very quick process. James did a great job explaining everything. Thomas was fantastic. Listened to my needs and did not feel pressured at all through the whole process.
I am absolutely happy with the work that was done to my vehicle. They were up front and precise with all prices and time limits. Love this place.
Received an oil change. Went quickly. They also informed my of two recalls on my truck. Took action on those and took care of it quickly.
team sales are quiet helpful and nice. Kristian the sales guy was attentive and answered all the questions and needs about my new 2023 Acadia. My first experience with GMC was smooth and fast. 100 percent recommend.
It was great!
Everyone is very friendly and attentive.
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My husband and I have purchased several vehicles from Richard Karr. The customer service is always good along with getting a wonderful new ride. Thank you for your service to Waco!
Family friendly atmosphere
Great staff very helpful
Great experience, Jose Sotomayor was very knowledgeable, all the staff I encountered were very polite, very professional.
1st time GM buyer. Previous 40 years purchased Ford cars, suvs and trucks. What convinced me to take the GM plunge was the professionalism and courtesy I received throughout the buying process for my Escalade. Kristian, consistently addressed all my questions on a fair and timely manner. The used car manager gave a very fair trade in price for my Ford F150. It’s locally owned and managed so your money stays in the community. Couldn’t say enough positive word’s about this store and their wonderful team. Even met the owner who’s a gracious and appreciative gentlemen. Highly ...
Everyone here is very kind, friendly, and professional. I always feel welcomed and my needs are always met.
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they took care of my car and me. I would recommend them to anybody. thank you so much.
Jose was great to work with. He was polite and respectful and he was accommodating when I changed my mind about the vehicle I wanted.
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FAST AND PROFESSIONAL
Came to see about buying a new SUV. Jose was the best sales consultant! Explained difference between suvs. I finally came to what I wanted. Really recommend for all wanting a new car, truck Suv.
Easy simple purchase, no run around or trying to pressure us. Gave us better deal than another dealership. Mrs. Twitty was real professional
Great service! However, the wheel lug nuts were not quite as tight as I like them (after tire rotation).
Great customer service! I am pleased that you have a play room to keep children occupied while we wait.
Team keeps you up to date of progress and gives you rough estimate of completion date
Honestly one of the most painless experiences I’ve ever had getting work done on my truck. I submitted a request for service online and hours later I got a call from Clint. He was upfront t about the fact that I would need to leave the truck overnight (which was fine) I needed an A/C issue diagnosed and fixed, a tire pressure sensor replaced and the transmission serviced. 24 hours after I dropped it off everything had being identified and fixed. It took me all of 4 minutes to pay, pick up my truck and be on my way. It ...
Staff was super friendly and very helpful. Got me in and out.
Clint in service knows his job and does it well.
Great
Kristian was excellent and knowledgeable about the vehicle. Helped me with my trade in and got me where I wanted to be to get the deal done. Overall, great experience and excellent customer service from everyone involved.
had oil change
I had brought my car in for a follow up from the previous fall. The car needed to be inspected to determine if the problem had been fixed that fall. I brought it in on a Friday afternoon, and they called me Monday and told me they had inspected it and the problem was resolved. They also checked my brakes since we were hearing a noise. Determined that brakes were fine and did not require service. Quick and efficient service, and they were honest with me, did not try to give service that was not needed. That does not always ...
Went for oil change but did not have appointment. They worked me in very quickly. Good job done well. Thanks!
From the beginning of telephonically scheduling my PM appointment with Ashley to the day of my actual visit, everyone was polite, courteous, and very helpful. Thank you, Richard Karr Staff. You're renewing my faith in GMC despite my experience with West Chevrolet. Thank you for helping me love my slightly used truck!
Mike Lee was absolutely great! Great customer service couldn't ask for anything better.
The team helped me tremendously, went over the norm to make sure my truck was running great.
Work donbe ahead of time and done right
While traveling from out of state I had an issue with my vehicle. I was reluctant to take my car to an unfamiliar dealership for service. The customer service was amazing, the knowledge of the service department made me feel so comfortable and I couldn’t have been more happy with the service I received. Mike Lee went above and beyond my expectations. If you’re second guessing this location, please don’t!!
As always, the folks at Richard Karr Motors are friendly, knowledgeable, and accommodating!
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Amazing
The only No BS dealer I’d ever been to, definitely appreciate everyone I’d worked with, especially Ty!
Awesome staff that keep you updated to vehicle status
Yes My husband purchased our vehicle from Richard Karr over 2 years ago and we Enjoy Our Cadillac SRX... Our sales guy was Ty... We Have All Our Maintenance done at Richard Karr too...
Had my vehicle repaired there twice after it was damaged. Each time the collision center did a great job repairing my vehicle. Would recommend them for repair.
Treated courteous and fast service
Always a pleasure doing business at My dealership Richard Karr Motors. The service is always excellent. Very prompt. And always very good to see familiar faces. From our salesman Daniel Riojas, through the service department. Tracy, Leonard, John, And Clint. That is why we keep coming back .Thank you all!
Thomas did a great job of sitting me down and explaining the process in ordering the truck and all the options available. The truck was ordered in early November and arrived in mid-December. I was satisfied with what I received and how they prepared the truck for delivery. Highly recommend.
Great Service
I will be going back to Richard Karr next year to trade in my sweet Billy for another vehicle.
Great
Nice ppl to deal with
Richard Karr Motors was extremely kind and easy to work with. They were quick with their responses, clear with what was happening, and went out of their way to make sure I had a ride to and from the dealership while my car was being serviced. I will definitely be coming back!
Always a great experience due to exceptional customer service.
Had service performed on my pickup. Ease scheduling and promptness when doing the service and a great coffee room while waiting.
Just WOW. Ty and Jenifer are a dream team!! How refreshing for two salesman to work together and help each other! Thank you for the best car buying experience ever. …not to mention my car is absolutely OUT OF THIS WORLD!
I just can not believe how the price of parts and service are rising, by as much as 25 to 30 percent, however part arrived next day, matched the interior and was installed in about an hour. Great job guys! This repair was to an inside broken door handle on driver side of 2013 GMC Sierra PU ,
Salesman Christian did a superior job of helping me. Will recommend him to others
As I have said before, you "fix" it right the first time, and if something goes wrong, you make it "right". That is about all I can ask for doing this day and time. Service is on the decline now days. But I keep coming back to KH and I tell other people about you. Thank you for your service! /rtn
easy
(Translated by Google) Very good deal (Original) Muy buen trato
I went in for an oil . change and tire rotation. The esgimaged $.12costby Ashley Knight was only $ .12 off from what she quoted. The work proceeded quickly. Dverything was great.
good service.
I recommend using Ernesto Ramirez as your sales consultant! in my opinion the best! Gave me the best deal!! He answered all my questions, he also follows up with me all the way in Abilene!!
The car buying experience was amazing. I really appreciate the deal put together for my daughter starting college at Baylor. I know for the next four years she has a team (Larry Miller, Thomas Contreras, Richard Karr) behind her and will do all that is needed for her to have a dependable vehicle. Thank you, working with them was truly a blessing.