Customer Testimonials

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Cars Oct 28, 2020

RICHARD KARR MOTORS MAKES VEHICLE BUYING EXPERIENCE GREAT AGAIN!!! By far our absolute BEST CAR BUYING Experience EVER! I flew from California to meet my wife to drive a new truck back home (my retirement present). We called on your 2021 GMC 1500 TEXAS Edition that showed was in-transit. Your sales person went out of his way to find this recently delivered vehicle and was able to offer it at similar pricing to what we had already lined up to purchase in San Antonio. Your staff held this vehicle for us without a deposit (which the other dealer wanted/non refundable) while ...

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DealerRater Sep 16, 2020

I recommend using Ernesto Ramirez as your sales consultant! in my opinion the best! Gave me the best deal!! He answered all my questions, he also follows up with me all the way in Abilene!!

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DealerRater Aug 24, 2020

The car buying experience was amazing. I really appreciate the deal put together for my daughter starting college at Baylor. I know for the next four years she has a team (Larry Miller, Thomas Contreras, Richard Karr) behind her and will do all that is needed for her to have a dependable vehicle. Thank you, working with them was truly a blessing.

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DealerRater Sep 15, 2019

I came to Richard Karr because they were recommended by trusted friends and I was not disappointed. The lovely professional at the front desk, my salesperson, Jennifer Twitty, the GM Richard Gough and their Service Department Director, Mike Lee all were friendly, knowledgeable and helpful in assisting me. I will recommend them to everyone that I know. I feel like I made new friends and purchased a vehicle from wonderful, honest people.

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DealerRater Aug 1, 2019

Working with Todd made our purchase very easy. Did not feel pressured into buying. I had sought out on the Internet the car and what I wanted in it. Todd was quick to answer my questions prior to coming to the dealership.

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Cars May 8, 2019

Great , friendly and always ready to help I can call and they are ready for me when I get there

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Cars May 8, 2019

I came in to get my oil changed at 8 AM on a Saturday. They were thorough and quick-just what I needed with three little ones accompanying me. The coffee was fresh and the play room was a welcome spot.

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Cars Mar 15, 2019

Great customer service. The salesmen were very nice and not pushing you to purchase a vehicle. Working with Thomas Contreras was great. He is very personable and very informative and willing to work with you. I purchased a XT5 SUV Cadillac. Definitely would purchase a vehicle from them again.

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Cars Mar 5, 2019

The problem with my vehicle was handled very promptly. I was provided with quality transportation while my vehicle was being repaired. All of the dealership personnel were very very courteous and professional. I was very please with the service and treatment I received.

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Cars Dec 1, 2018

Oil change and tire rotation. Quick and reasonable plus safety check

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Cars Nov 9, 2018

I was greeted immediately by a service rep. The order was taken quickly. In and out in less than 2 hours for oil change, etc., tire rotation, and replacement of a running light. Have been having my Tahoe serviced at Richard Karr since 2005.

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Cars Nov 9, 2018

I always take my car to Richard Kare for service. They have never let me down.

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DealerRater Oct 15, 2018

I completely enjoyed my experience of buying a car at Richard Karr. The staff was very professional & helpful. They answered all of my questions, plus helped me understand the vehicle plus all of its bells & whistles.

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Cars Sep 6, 2018

best experience i have ever had at a dealership. i will definitely refer others to them.

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Cars Jul 9, 2018

Great job. Paul was helpful. Good work done on time.

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Cars Jun 18, 2018

Keith Brittain is easily 75 % of my decision to buy from Richard Karr Motors. The timing of a lease return is a process often used against a customer, to improve a dealer’s profit margin. In fact, your corporate approach is geared toward GM when a return approaches. KB is not afraid to speak frankly with his client, and let him/her know that the GM hype is not helpful to the customer. I saved approximately 25% on my new vehicle, thanks to KB, and, of course, Rick Rapson. This is not detract from the Buick name. It is to point out ...

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DealerRater May 11, 2018

Richard Karr Motors is the best in all areas from service to used cars to new cars. Always friendly, professional and extremely fair. Having purchased numerous new and used cars, Richard Karr Motors is by far the best car buying experience you will ever have. Additionally, their service department led by the master, Mike Lee is the best in the business. I would recommend this dealership everyday, all day! Keep up the great work!

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DealerRater Apr 7, 2018

Have had body work done at the collision center about a year ago, and recently purchased a used vehicle. Both experiences were outstanding and better than expected. They have some great employees. Car purchase was fair and relatively haggle free. Highly recommended!!

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Cars Feb 19, 2018

Was a very pleasant experience. Will definitely recommend to my friends.

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Cars Jan 9, 2018

Outstanding visit 100% satisfied The service manager is very professional and took time to make sure that I was satisfied with my car. I highly recommend this dealership !!!!

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DealerRater Nov 2, 2017

Richard Karr is the only place I will go for any repairs for my Buick. The entire Sales and Service team is very friendly and professional. My tire and battery were replaced under warranty without any hassles, they take care of everything so that you don’t have to worry about anything.

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DealerRater Nov 1, 2017

They took time to tell me everything, help me understand it, get me home while they fixed it, and I live in McAllen Texas! They deserve the JD Power Award in my book. There the Best!!:)

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DealerRater Jul 9, 2016

I've been dealing with Richard Karr Motors since 2011, just rolled 50,000 miles today. The service department has always been professional and polite. I've had to use the body shop, oops, and received excellent service. I would definitely recommend Richard Karr Motors.

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DealerRater Jun 29, 2016

Great people. Great attitudes. Good.salesmanship. laughter. Caring.informative. clean facility:floors restroom individual offices. Staff dressed well and looking professional. I'm a customer to stay!!.Grayling aka cornbread.

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DealerRater Sep 4, 2015

I had an excellent experience at Richard Karr GMC. Below are my top 3 favorite qualities about your establishment: -Very professional atmosphere, both inside the dealership and with your sales reps. -You set yourself apart from other brands, including Chevrolet. Your dealership feels luxurious, and as a customer, I felt that I was purchasing a much better product compared to the competition. -Your team works hard to make the customer happy. In my case, you worked to give me my asking price on my trade-in in order to make a sale - I appreciated that, and as a result, you won ...

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DealerRater Dec 30, 2014

Richard Karr Motors continues to be the place for car care and new cars in Waco. It is the gem in the area that is beginning to take hold. The service folks are ALWAYS top notch and seek the best experience for the customer. If it does not need maintenance, they do not force anything on you. On the other hand, if they determine that there may be problems in the future they will suggest the proper action. Steve was the customer service person this time and treated me like the most important customer of the day even though it ...

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